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Knowledge base
Video Library
Licensing
1
DigiScope Licensing
DigiScope
Exporting Data
2
Exporting one or more database(s) to PST/MSG
Unable to Export to PST
Filtering
4
Filtered Mailbox (Mount/Connect)
Tree\Folder Filters
Item Filters
Advanced Folder Filter - Only Include "Recoverable Items" Example
Find/Search (eDiscovery)
2
Find/Advanced Search Dialog not opening
Searching one or more database(s)
General
7
I need help/assistance
DigiScope Supported Microsoft Exchange Versions
Where can I buy DigiScope?
Will DigiScope work with Mailbox & Public Folder databases?
Can DigiScope access Archive Mailboxes?
See all 7 articles
Installation
4
DigiScope Installation
Required Exchange & Outlook DLL's
No internet access to obtain required MS components for DigiScope
Setting up the DigiScope Administrator (DSAdmin)
Licensing
11
How much does DigiScope cost?
Can I use my DigiScope license on more than one (1) machine?
Obtaining DigiScope Licensing on machines with or without internet access
What is the Refund Policy for DigiScope?
Can I Transfer a DigiScope Licenses?
See all 11 articles
Offline Sources | EDB/PST Files
6
Can DigiScope work with OST files?
Adding an Offline Source | EDB/PST
Normal vs. Forensic Mount
Selected EDB, clicked OPEN & the "Add Exchange Stores" dialog is blank?
Offline Database doesn't mount, no error or message, just flashes and does nothing
See all 6 articles
Other
2
Can DigiScope extract Exchange database from my backup product?
Authentication, Username, Password Not Working, Unable to Login
Production Sources | Exchange Databases & PSTs
7
Adding a Production Source | Exchange Server Databases & PSTs
Connecting to a Production Exchange Database
Unable to connect to Production Exchange Server Database
Advanced Troubleshooting when Unable to connect to Production Exchange Server Database
Production Database doesn't connect, no error message, just flashes and does nothing
See all 7 articles
Restoring/Migrating Data
6
Migrating/Restoring Offline Sources to Alternate Server/Location
"SingleTouch Restore" of Offline Database, Mailboxes, Folders or Items to original location
Drag-n-Drop Data Recovery
Message being sent exceeds the message size established | Exchange 2007, 2010, 2013, 2016 & 2019
Message being sent exceeds the message size established | Exchange 2003
See all 6 articles
Support and Maintenance Programs
6
What is the DigiScope upgrade policy as new versions are released?
How do I obtain Support or Technical Assistance with DigiScope?
Will I be notified when my Support & Maintenance Program term expires?
How can I obtain an updated version of DigiScope?
What is the Support & Maintenance Program?
See all 6 articles
Disaster Recovery
1
Dial-Tone Recovery
Microsoft Exchange | How do I...
ESEUTIL
6
Overview of the Microsoft Exchange Database (.EDB)
Overview of the (ESEUTIL) tool - Exchange Extensible Storage Engine Utility
ESEUTIL /D for Defragmention of Microsoft Exchange Database (EDB)
ESEUTIL /R - Soft Recovery of Exchange Database
ESEUTIL /P - Hard Recovery/Repair of Exchange Database (EDB)
See all 6 articles
GOexchange
General Questions
10
What does GOexchange do?
Why do you need GOexchange Preventive Maintenance Tools?
How often should I run GOexchange Maintenance Software?
Is using GOexchange for Microsoft Exchange server versions 2013, 2010, 2007, 2003, 2000 and 5.5 safe?
How did GOexchange come about?
See all 10 articles
Supported Versions of Exchange and System Requirements
3
What versions of Microsoft Exchange Server are supported by GOexchange?
Does GOexchange support Microsoft Exchange Database Avaialbility Groups & Clustering?
What are the system requirements for GOexchange MS Exchange software?
GOexchange vs. Microsoft Tools
5
Why buy GOexchange® if Exchange already contains a built-in nightly maintenance routines?
Can I use Microsoft’s Exchange tools like ESEutil, ISinteg, & new-MailboxRepairRequest rather than utilizing GOexchange®?
Why shouldn’t I use ESEutil /d repetitively on its own?
Couldn’t I just write a script or batch file and utilize Microsoft’s tools to do what GOexchange does?
Does Windows Disk Defragmenter or Diskeeper accomplish the same things GOexchange does?
Licensing
7
Can I get an Evaluation/Demo version of GOexchange?
What Licensing Options are available for GOexchange and how do I know what License I need?
We utilize Exchange DAGs or clustering, do we need to purchase a GOexchange license key for each server?
Will GOexchange inform me if the server has exceeded, the limit of my license?
How Do I Transfer/Migrate a GOexchange Maintenance Software License?
See all 7 articles
Updates & Upgrades
3
What is your upgrade policy as new versions are released?
How can I get an updated version of GOexchange?
How can I upgrade to a larger license?