When attempting to mount an offline database that's already added into the DigiScope Exchange tools interface it doesn't mount, there is no on-screen error, nor message and the db just flashes. There are 3 possible causes for this occurring;

CAUSE # 1

The database is on a slow USB drive or constrained network UNC path

RESOLUTION 1: Move the database to a disk that is not constrained by speed or to another location if you are attempting to load the DB from a UNC path.

RESOLUTION 2: We have seen rare cases where a database will work one day on a constrained resource and the next it will refuse to mount.  Sometimes simply removing the database from the offline pane and re-adding it can resolve the issue.

NOTE: While its possible to mount Offline Databases from a USB drive or Network location both of these locations can be highly constrained, therefore its highly recommended that you have the databases on drives local to the DigiScope Exchange tools enabled machine.


CAUSE # 2

The DigiScope .DAT files may be corrupted

RESOLUTION: Rename the DigiScope DATA Folder

1. Close DigiScope

2. Navigate to the DigiScope installation folder

  • For a 64BIT OS the path will be Program Files (x86)\Lucid8\DigiScope
  • For a 32BIT OS the path will be Program Files\Lucid8\DigiScope


3. Rename the DATA folder to OLD_DATA

NOTE: 
The Data files contain information about the Offline and Production Sources as well as any options previously configured therefore you will need to add/reconfigure all items again.


4. Open DigiScope

5. Try the action again


NOTE: 
If this resolves the issue then add in the desired Offline and Production databases and configure the options according to your needs


CAUSE # 3

The DigiScope Exchange tools installation may be corrupt

RESOLUTION: Uninstall and Install DigiScope.


SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.