When attempting to Connect to a Production database that's already added into the DigiScope interface it doesn't connect, there is no on-screen error, nor message and the db just flashes. There are 2 possible causes for this occurring;

CAUSE # 1

The DigiScope .DAT files may be corrupted


RESOLUTION: Rename the DigiScope DATA Folder

    1. Close DigiScope
    2. Navigate to the DigiScope installation folder
    • For a 64BIT OS the path will be Program Files (x86)\Lucid8\DigiScope
    • For a 32BIT OS the path will be Program Files\Lucid8\DigiScope

    3. Rename the DATA folder to OLD_DATA

    NOTE:
    The Data files contain information about the Offline and Production Sources as well as any options previously configured therefore you will need to add/reconfigure all items again.


  1. 4. Open DigiScope
  2. 5. Try the action again

    NOTE:
    If this resolves the issue then add in the desired Offline and Production databases and configure the options according to your needs


    CAUSE # 2


    The DigiScope installation may be corrupt

    RESOLUTION: Uninstall and Install DigiScope


    SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.