This can occur while "Creating Profiles to Connect to Production Sources" if the Exchange server has a self-signed certificate or if the certificate was issued by an untrusted certificate authority. There are two methods to resolve this issue as outlined below;


 METHOD 1: REMOVE & IMPORT CERTIFICATE

  1. Click on Windows or Start > run, type in certmgr.msc and hit enter
  2. The "Certificates" dialog opens
  3. Navigate to "Trusted Root Certificate Authorities/Certificates" folder
  4. Locate the certificate that matches the name of your server, right-click and select Delete
  5. The "Certificates" warning appears
  6. Click "Yes" and the "Root Certificate Store" warning appears
  7. Click "Yes"
  8. Return to the Creating Profiles to Connect to Production Sources to complete the profile creation.
    • During profile creation you will see dialogs similar to the ones shown below

       

  • Click "Yes" on both dialogs
  • The "Windows Security" dialog appears
  • Enter the credentials for the DSAdmin{Version} or the account associated with the profile to successfully connect via SSL to your Exchange Server.
    • Select "Remember my credentials"
    • Click OK
    • If the proper credentials were entered the profile will be created and the connection to the Production Source will complete



METHOD 2: CONNECT WITHOUT SSL

If your Exchange Server is configured to allow connection without SSL, you can complete  by changing your authentication settings to NTLM and disabling Connect using SSL only


  1. Being Creating Profiles to Connect to Production Sources
  2. Within the Microsoft Exchange Proxy Settings dialog, change the "Proxy authentication settings"  to "NTLM" as shown here
  3. Deselect the "Connect using SSL only" option as shown here
  4. Click OK
  5. The Windows Security dialog appears
  6. Enter the credentials for DSAdmin or the account associated with this profile.
    • Select "Remember my credentials"
    • Click OK
    • If your environment allows NTLM authentication and the proper credentials were entered the profile will be created and the connection to the Production Source will complete


SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.