After completing registration you will receive an email with links to download our products, instructional  videos and at the very bottom of that email the Login Credentials that allow you to do the following


  • Access the Download Library
  • Open Support Tickets
  • Obtain Licensing
  • Purchase Products
  • Purchase Maintenance Renewals


If you experience issues during authentication it could be for one of the reasons below

  • If using copy/paste to enter the email address or password ensure that you are not inadvertently picking up a preceding or trailing space
  • If you opted out of all communication with Lucid8 your account is becomes locked and therefore is not usable.  To unlock your account follow the onscreen instructions
  • If you lost/reset the password to your account you must use the new password that was sent to your email address


SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.