DigiScope can extract the required database files from the following 3rd party storage formats;
- Windows Backup Files
- Microsoft VHD Files
- VMware Images
Other 3rd Party Backup Solutions
- If your Exchange Databases have been backed up with another product to tape of disk in a proprietary format/container you will have to extract the database files to disk for use with DigiScope. Most backup products have the ability to restore the database files to an alternate location, e.g. to a specified disk location.
- If your backup solution is using byte/block level snapshot technology your should have the ability to present an instance of the database to a LUN or disk location and then point DigiScope to that location to open the databases
Restoring via the Microsoft RSG/RDB Method
If your backup program cannot restore the files to a specified disk location then you will need to restore via Microsoft RSG (Exchange 2003 & 2007) or RDB (Exchange 2010 & 2013) methods. HOWEVER when restoring via RSG/RDB be sure to configure the restoration job to NOT finalize the restoration, rollup the logs or mount the database.
NOTE: The reason you dont want to let the RSG/RDB restoration process mount or roll the logs is because doing so changes the DB GUID which is one of the DNA markers DigiScope uses to identify a database. If you allow this to happen DigiScope will see this as a different DB which would then require you to purchase additional licensing for other backups or production copies of the same DB and we want you to achieve full value from all licensing.
SUPPORT: If you have additional questions or need assistance please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.