Production Sources | Exchange Databases & PSTs

This page contains solutions to common problems with EDB or PST production sources while using DigiScope. Find answers or open a new support ticket here.

Adding a Production Source | Exchange Server Databases & PSTs
The Production Tree contains live sources, i.e.  Exchange Mailbox & Public Folder databases that are mounted within an Exchange server and Personal Fold...
Sat, 22 Apr, 2017 at 5:10 PM
Connecting to a Production Exchange Database
Before connecting to a production online Exchange server you must Setup the DigiScope Administrator (DSAdmin). Once the DSAdmin{Version} account is ...
Thu, 5 Nov, 2015 at 4:24 PM
Unable to connect to Production Exchange Server Database
There are a few possible causes for this occurring; CAUSE #1 The database is not mounted on the Exchange Server. RESOLUTION: Mount the Exchange server ...
Tue, 13 Jun, 2017 at 5:45 PM
Advanced Troubleshooting when Unable to connect to Production Exchange Server Database
If your having problems Connecting to a Production Exchange Server database there are a variety of reasons this can occur, therefore please follow the steps...
Mon, 12 Jun, 2017 at 7:01 PM
Production Database doesn't connect, no error message, just flashes and does nothing
When attempting to Connect to a Production database that's already added into the DigiScope interface it doesn't connect, there is no on-screen er...
Thu, 5 Nov, 2015 at 4:43 PM
The operating system is not presently configured to run this application
 When attempting to connect to a production server OR during a restore action the you receive the error "The operating system in not presently configur...
Thu, 11 May, 2017 at 4:21 PM
SSL Certificate is not trusted and already exists in the current user database for trusted root certificate authorities (CAs).
This can occur while "Creating Profiles to Connect to Production Sources" if the Exchange server has a self-signed certificate or if the certifica...
Thu, 8 Jun, 2017 at 4:24 PM