Support and Maintenance Programs

What is the upgrade policy as new versions are released?
Major and Minor version upgrades, hot-fixes and patches are always available to clients with an active support and maintenance agreement at no charge. ...
Wed, 6 Jan, 2016 at 8:28 PM
How do I obtain Support or Technical Assistance with DigiScope?
We are here to help! While our customers are given first priority, if you are evaluating one of our products and require assistance we will be happy to assi...
Wed, 6 Jan, 2016 at 8:57 PM
Will I be notified when my Support & Maintenance Program term expires?
 Wer will begin notifying you via e-mail 90 days before the expiration of your SMP agreement. NOTE: SMP Renewals may only be purchased from the or...
Wed, 6 Jan, 2016 at 8:30 PM
How can I obtain an updated version of DigiScope?
  After completing registration, a customized e-mail with information on how to access the "Download Library" and "Support Portal" ...
Wed, 6 Jan, 2016 at 8:34 PM
What is the Support & Maintenance Program?
The Support & Maintenance Program (SMP) provides free software updates and priority technical support direct from Lucid8 during the term of the agr...
Wed, 6 Jan, 2016 at 8:39 PM
Due to budget constraints, we were unable to renew our Support & Maintenance Program agreement
You may renew your Support & Maintenance Program agreement, provided you catch up on the lapsed months, calculated on a pro-rated basis. A past due ...
Wed, 6 Jan, 2016 at 8:41 PM