Support and Maintenance Programs

What is the DigiScope upgrade policy as new versions are released?
Major and Minor version upgrades, hot-fixes and patches are always available to clients with an active support and maintenance agreement at no charge. NOTE...
Wed, 18 Mar, 2020 at 5:32 PM
How do I obtain Support or Technical Assistance with DigiScope?
We are here to help! WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues. While our customers are given first priority, i...
Mon, 12 Oct, 2020 at 3:17 PM
Will I be notified when my Support & Maintenance Program term expires?
We will begin notifying you via e-mail 90 days before the expiration of your DigiScope Support and Maintenance Program agreement. NOTE: SMP Renewals may on...
Mon, 15 Jan, 2018 at 11:14 AM
How can I obtain an updated version of DigiScope?
  1. If you have previously registered you can obtain the latest version by clicking the image below 2.  If you are a new user upon registration completion...
Wed, 18 Mar, 2020 at 6:20 PM
What is the Support & Maintenance Program?
The Support & Maintenance Program (SMP) provides free software updates and priority technical support direct from Lucid8 during the term of the agreemen...
Wed, 18 Mar, 2020 at 6:21 PM
Due to budget constraints, we were unable to renew our Support & Maintenance Program agreement
You may renew your Support & Maintenance Program agreement, provided you catch up on the lapsed months, calculated on a pro-rated basis. NOTE: Expired...
Wed, 18 Mar, 2020 at 6:22 PM