There are a few potential issues for this occurring;


No License or the License is Expired | Ensure that you have a working DEMO or FULL product license else you cannot export from an OFFLINE nor PRODUCTION source

RESOLUTION: Obtain a License by following the Licensing Instructions documentation


If you see an error with similar language to "Can not configure MSUPST MS service" the most common cause for this is a problem (corruption/bad version) with the Outlook MAPI files configured to work DigiScope.



Install DigiScope on an alternate machine that has a working copy of Outlook 2007, 2010 or 2013.


Execute a MAPI UPDATE to install/override the installed version of Outlook with a supported version of MAPI as follows;

  1. Open DigiScope
  2. Click Tools/Update MAPI Files and you will see a dialog similar to the one below
  3. Follow the onscreen instructions to obtain a supported version of MAPI files and you can click here for step by step instructions

SUPPORT: If you cannot locate a copy of the supported MAPI files, experience technical issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.