WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues.


When attempting to Connect to a Production database that's already added into the DigiScope interface it doesn't connect, there is no on-screen error, nor message and the db just flashes. There are 2 possible causes for this occurring;

CAUSE # 1

The DigiScope .DAT files may be corrupted


RESOLUTION: Rename the DigiScope DATA Folder

1. Close DigiScope

2. Navigate to the DigiScope installation folder

  • For a 64BIT OS the path will be Program Files (x86)\Lucid8\DigiScope
  • For a 32BIT OS the path will be Program Files\Lucid8\DigiScope


3. Rename the DATA folder to OLD_DATA

NOTE:
The Data files contain information about the Offline and Production Sources as well as any options previously configured therefore you will need to add/reconfigure all items again.


  • 4. Open DigiScope

5. Try the action again


NOTE:
If this resolves the issue then add in the desired Offline and Production databases and configure the options according to your needs


CAUSE # 2


The DigiScope installation may be corrupt

RESOLUTION: Uninstall and Install DigiScope


SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.