When attempting to Connect to a Production database that's already added into the DigiScope interface it doesn't connect, there is no on-screen error, nor message and the db just flashes. There are 2 possible causes for this occurring;
CAUSE # 1The DigiScope .DAT files may be corrupted
RESOLUTION: Rename the DigiScope DATA Folder
2. Navigate to the DigiScope installation folder
- For a 64BIT OS the path will be Program Files (x86)\Lucid8\DigiScope
- For a 32BIT OS the path will be Program Files\Lucid8\DigiScope
3. Rename the DATA folder to OLD_DATA
NOTE: The Data files contain information about the Offline and Production Sources as well as any options previously configured therefore you will need to add/reconfigure all items again.
NOTE: If this resolves the issue then add in the desired Offline and Production databases and configure the options according to your needs
CAUSE # 2
The DigiScope installation may be corrupt
RESOLUTION: Uninstall and Install DigiScope
SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.