There are a few possible causes for this occurring;


The database is not mounted on the Exchange Server.

RESOLUTION: Mount the Exchange server database and then attempt the connection via DigiScope.

NOTE: If the database will not mount within your Exchange server then you need to resolve this issue before attempting to Connect via the DigiScope Production pane. Depending upon your situation you may want to consider Dial-Tone Recovery


You want to use DigiScope to open a production database that is not mountable within Exchange


NOTE: in this scenario the Production Database will still not be mountable until you perform a Dial-Tone on the problematic database. See the Lucid8 article on Dial-Tone Recovery.


Failure to setup & use the DSAdmin account when connecting to a Production Server.

RESOLUTION: if you are using an account other than DSAdmin{Version} that fails to connect to a production Exchange server database, try the DSAdmin{Version} and if it succeeds it means that the other account has conflicting rights which could have been added directly to that account or via group membership. If this occurs, it is not an issue we can help resolve, therefore please use the DSAdmin{Version} account for all connections.

1. Follow the instruction on Setting up the DigiScope Administrator (DSAdmin)

2. Follow the instructions on Connecting to a Production Database


During creation of the DSAdmin Profile you get the error SSL Certificate is not trusted and already exists in the current user database for trusted root certificate authorities (CAs).

Advanced Troubleshooting

If you are unable to connect after checking the causes listed above, please review "Advanced Troubleshooting Unable to Connect to Production Exchange Server database"

SUPPORT: If you experience issues, have questions or need assistance after following these instructions please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.