We know that word of mouth is the best way to spread the word about any product, and we want you to be so satisfied that you tell everyone you know about DigiScope. To provide you with complete peace of mind we are so confident you will love DigiScope that we offer a 30-day Money Back Guarantee.
Obtaining DEMO License BEFORE Purchasing Strongly Recommended
Our 30-day DEMO license allows you to try-before-you-buy so we strongly recommend that you download, install, and test DigiScope prior to making a purchase.
FREE Technical Support During Evaluation Period
During your Evaluation/Demo period, our support staff is available to assist with installation and configuration via e-mail, telephone & if desired remote screen share. If you have ANY questions or problems with DigiScope, please open a support case or call 425.456.8464 and our team will work with you to resolve any issues or questions you may have.
Guidelines for DigiScope Refund
Lucid8 is committed to 100% customer satisfaction with a full 30 day money back guarantee when the Lucid8 support team determines the software will not function due to material issues within DigiScope that cannot be resolved, however before a Return Merchandise Authorization (RMA) can be issued the customer must;
- Open a support incident & follow all requests & actions as directed by the Lucid8 Support Team
- If Lucid8 Support cannot resolve or provide a work around for the issue nor duplicate the issue within the Lucid8 lab a copy of the customers database files must be sent to our lab for reproduction, analysis and remediation. In such cases we will provide an address to send the files on portable media or instructions for uploading the files to our secure FTP server. If desired Lucid8 & Customer will execute the Lucid8 Non-Disclosure Agreement (NDA) before sending in a copy of the database files
- Upon completion of all required steps the refund will be issued.
NOTE: If customer purchases DigiScope and no licensing associated with that order has been generated and refund is requested within 30 days of the original purchase date, we will gladly issue a credit for purchase of another Lucid8 product or service in the future.