Production Sources | Exchange Databases & PSTs

This page contains solutions to common problems with EDB or PST production sources while using DigiScope. Find answers or open a new support ticket here.

Adding a Production Source | Exchange Server Databases & PSTs
The Production Tree contains live sources, i.e.  Exchange Mailbox & Public Folder databases that are mounted within an Exchange server and Personal Fold...
Mon, 12 Oct, 2020 at 3:11 PM
Connecting to a Production Exchange Database
Before connecting to a production online Exchange server you must Setup the DigiScope Administrator (DSAdmin). Once the DSAdmin{Version} account is create...
Mon, 12 Oct, 2020 at 3:11 PM
Unable to connect to Production Exchange Server Database
WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues. There are a few possible causes for this occurring; CAUSE #1 W...
Mon, 12 Oct, 2020 at 3:12 PM
Advanced Troubleshooting when Unable to connect to Production Exchange Server Database
If you're having problems Connecting to a Production Exchange Server database with DigiScope Exchange server tools, there are a variety of reasons this ...
Fri, 21 Feb, 2020 at 4:12 PM
Production Database doesn't connect, no error message, just flashes and does nothing
WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues. When attempting to Connect to a Production database that's alr...
Mon, 12 Oct, 2020 at 3:13 PM
The operating system is not presently configured to run this application
WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues. When attempting to connect to a production server OR during a rest...
Mon, 12 Oct, 2020 at 3:15 PM
SSL Certificate is not trusted and already exists in the current user database for trusted root certificate authorities (CAs).
This can occur while "Creating Profiles to Connect to Production Sources" if the Exchange server has a self-signed certificate or if the certifica...
Wed, 18 Mar, 2020 at 8:58 AM