WARNING: Running Outlook and DigiScope simultaneously may cause connectivity issues.


When attempting to connect to a production server OR during a restore action with DigiScope's Exchange database tools you receive the error "The operating system in not presently configured to run this application"


CAUSE: This is an error relating to corrupted Office/Outlook dll(s) utilized by DigiScope's Exchange server tools.


RESOLUTION:


OPTION # 1


Reinstall/repair the office installation and try the action again.


OPTION # 2

Install DigiScope on an alternate machine that has a working copy of Outlook 2003, 2007, 2010 or 2013.

OPTION # 3

Execute a MAPI UPDATE to install/override the installed version of Outlook with a supported version of MAPI as follows;

  1. Open DigiScope
  2. Click Tools/Update MAPI Files and you will see a dialog similar to the one below
  3. Follow the onscreen instructions to obtain a supported version of MAPI files and you can click here for step by step instructions



SUPPORT: If you cannot locate a copy of the supported MAPI files, experience technical issues, have questions or need assistance after following these instructions on how to resolve the DigiScope error message, "the operating system in not presently configured to run this application," please Open a New Support Ticket or if you already have a ticket open reply with details and we will be happy to assist.